COOKIE POLICY

Last updated: 23 June 2026

This Cookie Policy explains how Soul Symbols uses cookies and similar technologies when you visit www.soulsymbols.co.uk.

It should be read alongside our Privacy Policy, which explains how we use personal information more generally.

1. Who we are

Soul Symbols is operated by Karen Sullivan, trading as Soul Symbols.

If you have questions about this Cookie Policy or your cookie preferences, please contact us at:

Email: hello@soulsymbols.co.uk
Website: www.soulsymbols.co.uk

2. What are cookies?

Cookies are small text files stored on your computer, phone or other device when you visit a website. They help websites work properly, remember your preferences, support booking and checkout processes and in some cases, help website owners understand how visitors use their site.

We may also use similar technologies, such as local storage, tracking scripts and pixels. In this policy, we refer to all of these collectively as “cookies”.

3. How we use cookies

Soul Symbols uses cookies in the following categories:

Strictly necessary cookies

These cookies are needed for the website, booking system, checkout process and security features to work properly. They cannot usually be switched off through our cookie banner.

They may be used to:

  • keep the website secure;

  • prevent fraud and spam;

  • support appointment booking through Squarespace Scheduling/Acuity;

  • remember booking or checkout information during a session;

  • remember your time-zone preference for appointments;

  • remember your cookie-consent choice.

Examples may include cookies or local-storage items used by Squarespace and Acuity Scheduling, such as:

Crumb
PHPSESSID
_grecaptcha
ACUITY_CART
TZ
ss_performancecookiesAllowed
ss_marketingcookiesAllowed

These cookies may last for the duration of your browsing session or for a longer period where necessary to provide a feature you have requested.

Performance and analytics cookies

With your permission, we may use Squarespace analytics cookies to understand how visitors use the Soul Symbols website. This may include information such as which pages are visited, how visitors arrived at the site, how long they spend on pages and whether visitors return.

This helps us understand which resources, services and pages are most useful, and improve the website over time.

Examples may include:

CookiePurposeTypical durationss_cidIdentifies unique visitors and sessionsUp to 2 yearsss_cpvisitIdentifies unique visitors and sessionsUp to 2 yearsss_cvisitTracks a visitor sessionUp to 30 minutesss_cvrIdentifies unique visitors and sessionsUp to 2 yearsss_cvtTracks a visitor sessionUp to 30 minutes

These cookies are optional. They will only be placed if you accept performance and analytics cookies through our cookie banner.

Functional cookies

We may use functional cookies to improve your experience of the website, for example by remembering whether you have already seen or submitted an email sign-up form.

MailerLite forms may use cookies or local storage such as:

mailerlite:webform:shown
mailerlite:session_id
mailerlite:forms:submitted:[ID]

These may help prevent a pop-up or form appearing repeatedly, remember whether a form has been submitted, and support the functioning of MailerLite sign-up forms.

Where these cookies are not strictly necessary, we will ask for your consent before placing them.

Marketing and advertising cookies

At the time this policy was last updated, Soul Symbols does not knowingly use advertising or retargeting cookies such as the Meta Pixel, Google Ads conversion tracking or similar behavioural-advertising tools.

If this changes, we will update this Cookie Policy and ask for consent before placing marketing cookies on your device.

4. Third-party services and embedded content

Soul Symbols uses trusted third-party providers to operate parts of the website and services, including Squarespace, Squarespace Scheduling/Acuity and MailerLite.

We may also occasionally include embedded content or links from third-party platforms, such as YouTube, Zoom, Instagram, Facebook, Spotify or other social-media and audio/video services.

When you interact with embedded third-party content, those providers may place their own cookies or use similar technologies. Their use of cookies is governed by their own privacy and cookie policies, rather than this Cookie Policy.

Where non-essential third-party cookies are used through the website, we will seek consent where required.

5. Your cookie choices

When you first visit the Soul Symbols website, you will be shown a cookie banner that allows you to:

  • accept all cookies;

  • reject non-essential cookies; or

  • manage your cookie preferences.

You can change your choice at any time by using the cookie-preferences link in the website footer.

Choosing to reject non-essential cookies will not prevent you from using the main functions of the website, although some optional features or embedded content may not work as expected.

6. Managing cookies through your browser

Most browsers also allow you to manage, block or delete cookies through their settings.

Please note that blocking all cookies, including strictly necessary cookies, may affect the functioning of parts of this website, including booking, checkout or form features.

7. Changes to this Cookie Policy

We may update this Cookie Policy from time to time to reflect changes to the website, the services we use or legal requirements.

The latest version will always be available on this page, with the date of the most recent update shown at the top.

8. Contact us

For questions about this Cookie Policy, please contact:

Karen Sullivan trading as Soul Symbols
Email: hello@soulsymbols.co.uk
Website: www.soulsymbols.co.uk